A Basic Outline of Slovenian Consumer Protection with an Emphasis on Alternative Dispute Resolution

Autor

  • Suzana Kraljić University of Maribor, Faculty of Law, Maladinska ulica 9, 2000 Maribor
  • Katja Drnovšek University of Maribor, Faculty of Law, Maladinska ulica 9, 2000 Maribor

DOI:

https://doi.org/10.15678/ZNUEK.2017.0968.0801

Słowa kluczowe:

ochrona konsumenta, pozasądowe rozstrzyganie sporów, Unia Europejska, Słowenia

Abstrakt

Tytuł artykułu: Zarys ochrony konsumenta w prawie słoweńskim ze szczególnym uwzględnieniem pozasądowych metod rozstrzygania sporów

Ochrona konsumenta stanowi obecnie nowoczesny dział praw człowieka, który w ostatnich latach zaczął odgrywać coraz ważniejszą rolę w prawie krajowym, europejskim i międzynarodowym. Celem artykułu jest przedstawienie podstawowych zasad ochrony konsumenta w Słowenii. Po uzyskaniu przez ten kraj w 1991 r. niepodległości następował intensywny rozwój ochrony praw konsumentów, w ciągu 25 lat przyjęto liczne akty prawne i wprowadzono dokumenty, które w całości lub w części dotyczyły tego zagadnienia. Najważniejszym i najbardziej podstawowym aktem prawnym w tym zakresie jest ustawa o ochronie konsumentów, która była wielokrotnie zmieniana i uzupełniana, tak aby zapewnić słoweńskiemu prawodawstwu harmonizację głównie z europejskimi standardami i zgodnie z międzynarodowymi tendencjami w zakresie ochrony konsumentów. Ostatni ważny etap stanowiło przyjęcie ustawy o pozasądowym rozstrzyganiu sporów konsumenckich, która weszła w życie 14 listopada 2015 r. Ten akt prawny stanowił implementację do słoweńskiego prawodawstwa dyrektywy 2013/11/UE w sprawie alternatywnych metod rozwiązywania sporów konsumenckich.

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2018-02-22

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