Attitudes Supporting Proactive Employee Behaviour in the BSS Sector
DOI:
https://doi.org/10.15678/ZNUEK.2021.0991.0104Keywords:
personal economics, proactive behaviour, work motivation, job satisfaction, psychological contract performance, modern business services sector (BSS)Abstract
Objective: The aim of the article is to identify the role of work motivation and job satisfaction in shaping the proactive behaviour of employees working in the Business Services Sector (BSS).
Research Design & Methods: The results of qualitative research (20 individual in-depth interviews – IDI) conducted on a group of employees and superiors are presented.
Findings: The aim of the research was to determine whether employee attitudes toward work motivation and job satisfaction can affect the proactive employee behaviour. The question was examined from the point of view of both employees and managers, making it possible to look at the problem from different perspectives and compare them. The narrative analysis carried out provides a subjective exemplification of the thematic threads representing the adoption of attitudes that support the occurrence of proactive behaviour.
Implications / Recommendations: The article presents a theoretical approach to the issues of work motivation and job satisfaction as well as employee proactiveness with a particular focus on the BSS. Proactive actions taken by employees are influenced by various factors related to, among other things, the implementation of a psychological contract, which leads both groups to adapt specific attitudes and behaviours toward the contract in the form of work motivation and job satisfaction.
Contribution: This research makes an important contribution to the literature on the formation of psychological contracts in organisations. This is because it points to the mechanisms shaping specific attitudes and proactive behaviours arising in the situation of psychological contract implementation. This study meets the challenges posed and is one of the few studies to look at psychological contracts in the BSS.
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