The Use of Public Relations in Shaping the Image of a Real Estate Agency
DOI:
https://doi.org/10.15678/ZNUEK.2015.0939.0309Keywords:
image, public relations, customers, employees, small local offices, large agenciesAbstract
The purpose of this article is to present the activities undertaken by public relations agencies operating on the real estate market. Image is made up of a collection of information about a person, institution, company or other entity, and is very important in the daily operations of the office. Public relations activities are being pursued by small local companies to large agencies nationwide. They are mainly based on communication processes, as well as establishing and maintaining good relations with both clients and colleagues. Unlike small businesses, large agencies, operating throughout the country, have large marketing budgets and also employ public relations specialists. The strength of small businesses is their loyalty, reliability and individual approach to each client. Research shows that only those companies that better compete to gain new customers, with whom they can form durable and strong relationships, gain market advantage over others and are more likely to stay in business.Downloads
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